Complaints

We are committed to high quality legal advice and client care. If you are unhappy about any aspect of our service or about the bill, we want to know about it and put things right, so please contact the person dealing with your case initially. If you would prefer not to or that is not successful, please contact Tim Sparkes. He can be contacted on:

email: tsparkes@rowe-sparkes.co.uk

telephone: 02392 486886

You can read our full complaints procedure here. Please let us know if you have any special needs in relation to language or arising from a disability (eg. large print).

We have eight weeks to consider a complaint. If we have not resolved it within that time you may complain to the Legal Ombudsman. If you are not satisfied with the way we handle your complaint you can ask the Legal Ombudsman to consider it. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us or within six years of the act or omission about which you are complaining or three years from when you should reasonably have known there was a cause for complaint (if the act took place more than six years ago).

The Legal Ombudsman’s contact details are as follows: www.legalombudsman.org.uk.

Call 0300 555 0333 between 8.30am to 5.30pm. For minicom call 0300 555 1777.

Email enquiries@legalombudsman.org.uk.  Postal address: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.

The Legal Ombudsman asks that you do not send originals as they scan any documents they receive and then destroy what has been sent.